Fluent.church Terms and Conditions

Provider meens Tingdahl IT Management AB, a corporation in Uddevalla, Sweden.
An Administrator is a natural person that connects to the service.
Account means a collection of Administrators and channels and devices that use the service under a shared billing structure.
Service means the fluent.church service to provide online captions and translated captions of church audio.
Device means a hardware or software entity connected to the account that can start and stop broadcasts on behalf of the account.

The service is billed through the sum of the broadcast durations (number of seconds) that is sent from to the backend services. The billing is per account, summed up over all channels in the account.
The service is paid by pre-paying for an amount of broadcast time that should be used within the time period on the product description in the shopping basket.

When an Administrator signs up for the service for the first time, a new account is created. The Administrator has to give a name to the account. The name should represent the organization that is going to use the broadcast service. The Administrator asserts that he/she has the right to sign up to the service on behalf of the organization indicated by the account name. Should the Administrator not represent an organization, the Administrator’s own name should be used.
Accounts where no administrator has logged in or there has been no broadcast for over a year will be deleted. Any unused broadcast time will be forfeited, channel names of the deleted account will be usable by other accounts, and receipts/invoice will no longer be available for download.

A broadcast is identified as a channel. An account can have one or multiple channels up to a certain maximum. The channel names should be selected carefully. Channel names that infringe on other organizations' names or intellectual property will be revoked by the provider.

An Administrator may add additional Administrators to the service. Each Administrator has to accept these terms and conditions upon the first log in. Each Administrator is responsible for the action he/she does on the platform.
An account can connect devices to the account. The device can start and stop broadcasts on behalf of the account without an identified Administrator. The Administrators are responsible to ensure that only authorized users have access to the devices on the account, and that devices that are no longer used are removed from the account.

The administrators are responsible that the content that is broadcast over the service is legal in their jurisdiction. Further they are responsible that they have the right to broadcast the content. The broadcasted content is publicly available on the Internet. The Administrators assume, individually and collectively, all liability for the broadcast’s content.

The service is engineered to work reliably without active technical support. Inquiries sent to the support email address are addressed on a best-effort basis with no guaranteed response time or obligation to reply.

The service is provided as is, without any uptime or quality guarantees. The service should be tested before purchasing to ensure that the equipment is compatible with the service, and the captions/translations are up to the expected standard - if not, don’t purchase the service. If you are not satisfied with the service, a refund of any unused streaming time can be issued in the backoffice.
The provider uses a 3rd party to convert the audio to text as well as the translations, and has no influence over the quality of those services.
The provider may decide to discontinue the service at any time. If that is the case, the Administrator’s will be notified. All unused broadcast time paid by the user will be refunded to the original means of payment.

The provider processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and our dedicated Privacy Policy. By accessing or using the service, you acknowledge and agree that your personal data, connected device data, and broadcast audio streams will be processed as described in the Privacy Policy.

The service utilizes vetted third-party subprocessors (including cloud infrastructure, real-time speech-to-text processing, content distribution, and payment processors) to deliver the service. A comprehensive list of subprocessors, legal bases for processing, retention schedules, and instructions on how to exercise your GDPR data subject rights are available in our Privacy Policy.

The provider may update these terms and conditions from time to time. Administrators will be required to accept the updated terms upon logging into the service to continue using it. Failure to log in or accept the updated terms may eventually lead to account deletion in accordance with the inactive accounts policy.

The provider's total liability arising out of or related to the service is limited to the fees paid by the account in the preceding 12 months. The Administrator shall indemnify and hold the provider harmless against all third-party claims, liabilities, damages, and expenses (including intellectual property claims) arising from their use of the service or broadcasted content.

Routine operational communication from the provider to Administrators is sent via the registered email address. Formal legal notices, regulatory inquiries, or official dispute communications must be directed to legal@tingdahl.it, and will be handled in accordance with applicable legal requirements.

The provider shall not be liable for any failure or delay in performing its obligations under these terms where such failure or delay results from any cause beyond the provider's reasonable control, including but not limited to major cloud infrastructure outages, global network failures, acts of God, or governmental actions.

All software, branding, trademarks, and underlying technology related to the service remain the exclusive property of Tingdahl IT Management AB. Users are granted a limited, non-exclusive, non-transferable right to access and use the service in accordance with these terms.

These terms and conditions shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

All unsettled disputes around these terms and conditions should be settled in Swedish courts. Both the service provider and the administrator will respect the court's decision.